This exciting program shows how to provide outstanding customer service in person, on the phone, and online. Putting Customers First also shows how two libraries transformed themselves by following basic principles of customer service. The Columbus (OH) Metropolitan Library implemented a 48-hour turnaround time in its technical services department in order to provide better customer service and keep their library relevant to its customers. The West...

Library Security experts and staff members discuss practical security recommendations to create an effective security policy for your library. Examples are shown of staff correctly handling security problems, including approaching rule-breaking patrons, personal safety and patrons carrying weapons. "Recommended for all libraries." ~ Library Journal.

Somewhere out beyond the edge of the universe there is a library that contains an infinite number of books, each one the story of another reality. One tells the story of your life as it is, along with another book for the other life you could have lived if you had made a different choice at any point in your life. While we all wonder how our lives might have been, what if you had the chance to go to the library and see for yourself? Would any of these...

The literal-minded housekeeper causes chaos at her local library when she stops by to help the librarian.

Pete the Cat takes a visit to the library, where he checks out all the fun books, reads a few stories, and goes on groovy adventures.

"Many of us have vivid recollections of childhood visits to the public library: the unmistakable, slightly musty scent, the excitement of checking out a stack of newly-discovered books. Today's libraries also function as de facto community centers, and offer free access to the Internet, job-hunting assistance, or a warm place to take shelter along with the endless possibilities that spark your imagination the moment you open the cover of a book. There...

Maisy goes to the library in search of a book about fish and a quiet place in which to read it.

Learn how to market your library's services to your community. From learning about your target audiences to crafting a mission statement, this program shows you how to create an effective marketing plan. In addition, you'll learn how to create a message for your library to make short-term and long-range planning a success.

Some things aren't supposed to exist outside of our imagination. Thirteen years ago, monsters emerged from the shadows and plunged Kierse's world into a cataclysmic war of near-total destruction. The New York City she knew so well collapsed practically overnight. In the wake of that carnage, the Monster Treaty was created. A truce... of sorts. But tonight, Kierse--agifted and fearless thief--will break that treaty. Shell enter the Holly Library......